Help is built right into neoo.
Start with AI-powered self-service for quick product questions. If you need a human, create a ticket directly inside neoo and talk to the team that actually builds and works with the platform.
Your first answer is only a question away.
The neoo AI chat is connected to our manual and can answer questions about how the software works — instantly and free of charge. No searching through documentation. Just ask.
- Ask questions in your own words
- Guidance on features, settings & workflows
- Free for all users
Need a human? We're right there.
Create a ticket directly inside neoo and get in touch with our team — whether the question is technical or accounting-related. Technical bug fixing is always free; additional technical or accounting support is charged at CHF 160–200 per hour, depending on the topic and complexity.
- Technical & accounting questions
- Create tickets directly in the software
- Email updates as your ticket progresses
- Add colleagues who should follow the conversation
- Full conversation history in one place
Real people behind the software.
neoo isn't supported by an anonymous help desk. Behind the platform is a team that builds it, uses it and works with its customers every day.
- A team that builds the software and uses it daily
- People who know the product inside out
- People who understand accounting
- No anonymous help desk